The Empty Container Release module is one of three modules currently available on the Trakking platform. It offers a simple interface to find available containers for export. The system permits you to select your closest depot and instantly see if empty containers of the appropriate size/type are available for booking. If an inventory is sufficiently available, you will receive an instant confirmation of the release of the container.

To ensure a smooth transition to the platform, Trakking will be onboarding one shipping line at a time, beginning with Yang Ming on October 3rd 2022.

Discussions are active with several shipping lines, and others monitor platform results before shifting their booking processes to Trakking.

Starting on October 3rd, 2022, all of Yang Ming’s supply chain partners will be required to use the Trakking platform to book and manage their empty container release requests (for dry containers only – not specialized or reefer).

The platform will replace the current, manual process for managing empty container releases, which involves calling, faxing, or emailing Yang Ming’s equipment team and waiting for a response. The shift to Trakking’s automated platform will help reduce the processing time of your empty container release requests from an average of over two hours to just 3.41 minutes.

As of October 3rd 2022, all of Yang Ming’s supply chain partners will be required to use Trakking’s platform to book and manage their empty container release requests.

While Trakking assigns an order number to each request on its platform, you will continue to use your booking number when interfacing with off-dock facilities, port terminals, importers, exports, and other supply chain partners.

Trakking regularly receives list of containers that are in the terminal or depot. Trakking also receives daily data updates on all containers that go into or out of a terminal/container depot so that all inventory changes are captured. Inventory levels are reviewed daily with Yang Ming to ensure enough inventory to handle the release requests.

One of the goals of this system is to eliminate dead runs, but if this situation should occur, please contact Trakking’s experienced user support team. They can be reached during office hours (Monday to Friday, 07:30AM to Midnight PST) by email (support@trakking.com) or by phone (1-888-672-3811).

Not yet. While Yang Ming will be transitioning its empty container release process to the Trakking platform, it is starting with terminals and depots in the Vancouver area. Applying empty container releases outside of Vancouver will be available in the coming months.

Trakking launched a new dashboard to have everything you need in one location. Scroll to the images below to view the instructions on how to use "Action Shortcuts", "the Order Status", and "My Statistics".

Yes, the platform allows trucking companies to cancel or reduce empty container quantity against an approved empty container release order with conditions. Please contact Trakking Support team for further guidance.

Please access the Empty Release Dashboard

Click the arrow down button under “Actions”

Adjust the quantity under “Reduce Quantity to” - e.g., the original booking quantity is 5 and you now want to reduce it to 3, then under “Reduce Quantity to”, enter 3

Give your reason under “Enter Reason for Adjustment”

Click “Yes- Submit quantity reduction request”

Click “Yes- Submit cancellation request

Note that for orders with multiple bookings, to cancel a specific booking you need to reduce the quantity of that booking to Zero ( “Reduce Quantity to” = 0). If you cancel the order, it is understood that all the bookings in that order will be canceled.

We launched Trakking’s Empty Container Release module on October 3, 2022 with Yang Ming, and after a successful launch and stabilization period over the Fall, Trakking is helping many Vancouver-based drayage providers seamlessly book and manage their empty container logistics. 

While no charges were applied during this period, previous communications outlined that a fee would be introduced to cover the costs of maintaining and improving the platform. In January 2023, Yang Ming announced that fees for Trakking’s Empty Container Release module would start in March 2023. Please contact Yang Ming or Trakking support to get a copy of the announcement and a list of those fees. 

This fee will be processed directly on the platform at the time of booking.

2. After logging in to Trakking, you will find a “

There are 3 options to top-up money – email transfer, direct deposit, and PayPal

If you choose the PayPal option, you need to fill in the “

Once you have added money to your account, just select “

” every time you need to pay for an order. It saves time!

You may check your account balance on Trakking dashboard. Please refer to FAQ "How do I use the new Trakking dashboard?" for instruction. 

Alternatively, if you would like to check for more details, please log in to your account at Trakking

.” This is the amount you can use for any order through the Trakking platform.  You may also view all your transactions details below. 

click either "INVOICE" button or "INVOICE/CREDIT" button 

Trakking’s experienced user support team are available to assist you. They can be reached during office hours (Monday to Friday, 07:30AM to Midnight PST) by email (support@trakking.com) or by phone (1-888-672-3811).

The platform is best accessed on a computer; however, it can also be accessed on a tablet or smartphone. Compatible web browsers include Chrome, Safari, Edge, Firefox, and Opera.

Trakking understands the importance of establishing rigorous cyber security practices, with regular cyber security audits conducted to ensure the platform stays up to date on best practices. All data collected through the platform is stored securely in Canada.

Empty Container Release

Benefits

How it works

Help your organization benefit from Trakking's Empty Container Release module

Empty Container Release FAQ