Privacy Policy
We appreciate your interest in the services and products that TSC Trakking Software Corporation (“Trakking”,“we”, “us”, or“our”) offers. This Privacy Policy (the “Policy”) describes how we collect, store, use, process, transfer, and disclose personal information, including when you:
- use the Trakking digital marketplace and services for trucking companies, importers, exporters, and shipping lines (the “Platform”),
- visit our websites, engage with us on social media platforms,
- communicate with us, online or offline, or
- apply to join our team.
The Policy includes disclosures and notices required under privacy and data protection laws. Please read this Policy to understand how we handle your personal information and how you can exercise your privacy rights. If you have questions about our Policy, privacy practices, or any concerns regarding how we process your personal information or customer data, please contact us at support@trakking.com.
1. PERSONAL INFORMATION WE COLLECT AND PROCESS
Trakking collects information about you from different sources.
- Personal information you provide to us. We collect personal information directly from you when you sign up to use our Platform, use our Platform to source and manage containers, register to attend a seminar, participate in a survey, interact with us at trade shows or conventions or other industry events, or ask to join our mailing list, or opt-in to product promotions.
- Personal information collected via technology. Our websites, the Platform, and some of our emails automatically collect personal information using <<Cookies and Tracking Technologies>>.
- Personal information we receive from others. We may process personal information from (a) publicly available databases, (b) third parties from whom we have purchased data, (c) social media platforms, (d) law enforcement agencies (e.g., providers of denied party screening lists), (e) marketing service providers, and (f) our customers and people in our network who share referrals or connect us with others in our industry.
- Personal information we create or infer. We may make inferences about you, such as the topics or services that may interest you, note that you are already our customer, or tag your account as a ‘frequent user.’
This includes the following categories of personal information:
- Identifiers, such as your real name, account name, Customer ID, postal address, unique personal identifier, unique online identifier, IP address, email address, phone numbers, social media account name, or other similar identifiers.
- Credentials, such as your password or other information you use to gain access to our Platform.
- Demographic information, such as your market area (e.g., Toronto or Los Angeles Metropolitan Area) or information about your job function.
- Professional information, such as your current employer and job title.
- Education information, such as information about your academic qualifications.
- Commercial information, including information about your orders or quotes, or the shipping lines you use most.
- Content, such as your blogs, reviews, community contributions, survey responses, and complaints, such as information about defects or erroneous Platform.
- Financial account information, such as payment information, bank account details or check information, information on outstanding payments, credit limit, and available balance.
- Your preferences, interests, and affiliations, such as the Trakking services you’d like to learn more about, communication preferences, or your order preferences.
- Communications, such as when you send us email, engage with us on social media platforms, or request support.
- Audio, electronic, and visual information, including voicemail recordings you provide or photographs or video we capture at industry events.
- Device information، such as the information we automatically collect about your browser, operating system, or network connection when you visit our websites.
- Internet activity and digital interactions, such as the information we automatically collect about your visit to our websites, use the Platform, download our white papers, or engage with our emails using <<Cookies and Tracking Technologies>>. Such information may include:
- Date and time of your visit to our websites and duration of your visit,
- Date and time you authenticated to the Platform,
- Your interactions with our promotional communications,
- Your traffic patterns, use patterns, and clickstreams on our websites or Platform,
- Your IP address and information about your network connection,
- The website from which you linked to our website, and
- Information about the features and functionality you use on our Platform.
To learn more about information automatically collected, please see <<Cookies and Tracking Technologies>> section below.
Trakking may create de-identified personal information. Data in this state cannot be used to infer information about, or otherwise be linked to, a particular individual. Unless allowed under applicable law, we will maintain such information in a de-identified state and will not try to re-identify the individual.
Some of the information we collect, depending on our interactions, may qualify as “sensitive” under certain privacy or data protection laws. For example, if you register for our events, you may choose to provide information that reveals a physical condition to request accommodations. Credentials and financial account information may also be considered 'sensitive' personal information.
2. WHY AND HOW WE USE YOUR PERSONAL INFORMATION
The reasons for using your personal information may differ depending on the purpose of the collection. Regularly we use your information for the following purposes:
| Purpose | Categories of Personal Information Used |
|---|---|
| Provide, protect, and improve our Platform. We use your information to provide you with access to the Platform, enable your transactions on the Platform, detect and repair performance issues, and improve the features and functionality we make available. |
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| Respond to your requests. If you contact us to learn more about our Platform or request a quote, we use your information to respond and stay in contact with you. |
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| Process payments and maintain your account. We use your information to handle payments, and invoicing and maintain your account |
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| Provide support. If you contact us, we will gather information from you to resolve your support request, including information about your device or feedback about your experience on the Platform. |
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| Provide training. From time to time, we use your information to invite you to training, conduct training, and evaluate the effectiveness of our training activities. |
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| Operate, protect, and improve our websites. We use information we automatically collect using <<Cookies and Tracking Technologies>> to track the number of visitors to our websites, understand the content visitors engage with most, and detect performance or security issues. |
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| Market and advertise our Platform. We use your information to send promotional communications, tailor our marketing campaigns, target digital display advertising, and promote our Platform. We may send you information about a promotion, invite you to an upcoming event, request your participation in a survey, or engaging with you on social media platforms. |
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| Consider you for employment with Company. For example, if you send us your resume, we may consider you for a position on our team. |
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| Protect our rights and property, prevent harm, enforce contracts and policies. We may use personal information to seek legal remedies, engage with law enforcement or other authorities, or block users from our Platform who have violated our policies. |
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| Detect and prevent fraud, security incidents, or violations. We use personal information to flag and investigate suspicious activity on our websites or Platform. |
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| Evaluate our business performance and opportunities. We may use some of your information, such as survey responses or feedback, to evaluate and review our business performance. We may aggregate personal information to identify Platform usage trends or forecast operational needs. |
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| Comply with law and regulations, or meet other legal, ethical, or professional requirements. We may be required by law enforcement to provide personal information. We are obligated to retain certain information because of legal requirements, for example, under tax or commercial laws. |
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In carrying out these purposes, we combine personal information we collect from different contexts and/or sources to provide you a more seamless and personalized experience, to make informed business decisions, and for other legitimate business purposes.
As described above, depending on our interactions, some of the information we collect may qualify as “sensitive” under certain privacy and data protection laws, such as credentials and financial account information. We only collect such sensitive information as necessary to conduct business.
3. WHEN WE SHARE YOUR PERSONAL INFORMATION
We share your information with others in a variety of circumstances. We share or provide others with access to your information with your consent, at your direction, or to complete any transaction or request you have authorized as outlined in the chart below.
See the tables below for more information on the types of third parties we share your information with, the types of personal information shared with those third parties, and why.
| Category of Recipient | Categories of personal information | Purposes |
|---|---|---|
| Other Platform Users and Organizations in our Industry | To provide our Platform and carry out the transactions you request. | Identifiers Commercial Information |
| Other users or visitors to our website | Our websites and the Platform allow you to connect and interact with others. Your profile information or information that your content will be available to other users or visitors to our websites. | Identifiers Content |
| Service Providers | We share your information with third parties, such as our vendors and suppliers that provide us with services or work on our behalf for the purposes described herein. Our service providers may include information technology services providers, such as data analytics and enhancement vendors, fraud prevention service providers, and web hosting service provider. These companies must abide by our requirements, are contractually bound to data processing agreements, and only process the data on Trakking’s behalf, in accordance with our instructions. | All categories of personal information |
| Payment Processors | We use third parties, including Stripe and PayPal, to process financial transactions at your direction. Payment processors may also collect information using <<Cookies and Similar Technologies>> for security and fraud purposes. | Identifiers Financial account information Device information Internet activity and digital interactions |
| Professional service providers and advisors. | We may share your information with professional service providers, such as tax and accounting experts or legal service providers, to operate our business. Such providers are subject to professional or contractual confidentiality obligations or data processing agreements. | All categories of information necessary to enable the professionals to perform the services we’ve hired them to do. |
| Promotional partners | We may share personal information with partners in our industry. s with whom we partner. For example, we may share contact details with a reseller partner. | Identifiers Demographic information Professional information Commercial information Content Communication |
| Advertising, marketing, and analytics providers | As described in <<Cookies and Tracking Technologies>>, we permit third parties to automatically collect information on our websites and the Platform, which we use for a variety of purposes. In some cases, such third parties may also use the information they collect for their own purposes, in accordance with their privacy policies, which may involve combining personal information from your activities on other websites and services. When we enable such third parties to collect information on our websites and services, under privacy and data protection laws, such activity may be considered a ‘sale’ or a ‘share” of personal information. | Identifiers Device information Internet activity and digital interactions |
| Purchasers and third parties in connection with a business transaction. | We may share personal information with third parties in connection with a Trakking-related transaction, such as a merger, sale of our assets or shares, reorganization, financing, change of control, acquisition of all or a portion of our business, or in the event of a bankruptcy or similar proceedings. | All categories of personal information |
| Law enforcement, regulators, authorities, or other third parties. | We might disclose your information to a third party, without your consent and without notice to you, if we reasonably believe that such action is necessary to (a) comply with the law and the reasonable requests of law enforcement; (b) to enforce our legal claims or to protect the security or integrity of our Platform; and/or (c) to exercise or protect the rights, property, or personal safety of Trakking employees, our visitors, or others. | All categories of personal information |
4. COOKIES AND TRACKING TECHNOLOGY
Our websites, the Platform, and our emails use cookies and similar technology (collectively, “tracking technologies”). These tracking technologies automatically collect personal information about your internet activity, digital interactions, and your device (e.g., the pages you view, the links you click, actions you take on the Platform, IP address, log files, browser type, browser language, referring/exit pages and URLs, pages viewed, whether you opened an email, links clicked, .etc.).
- A cookie is a small data file, which often includes a unique identifier, that we transfer to your device's hard disk (such as your computer or smartphone) for various purposes.
- Web beacons are small tags placed in digital content, for example on a website or email, to track how the user interacts with the content. Such interaction will trigger a transfer of information that can be used to gain insight, such as how many people have viewed the content.
- Pixels and web tags are encoded in digital content to enable functionality and/or to track engagement with digital content across contexts.
We use cookies and tracking technologies to:
- Assist you in navigating between pages of the websites or Platform efficiently, keep you logged in, and remember your preferences.
- Remember information so that you will not have to re-enter it during your visit or the next time you visit the websites.
- Understand how visitors navigate our website and engage with our content.
- Gather Platform usage information. For example, using cookies, we gather information we can use to track use trends or better understand our users and their needs.
- Provide custom, personalized content, and information on our websites and the Platform.
- Engage in digital advertising and measure the effectiveness of our campaigns.
- Monitor the performance and effectiveness of our Platform and our websites.
- Diagnose or fix technology problems on our websites or Platform and our websites.
We permit others, such as security vendors, analytics service providers, and advertising companies, to gather information from our websites and Platform using cookies and tracking technology. We use the information collected by these third parties for the purposes described this Policy.
These third-parties, such as advertising, marketing, and analytics providers, may also use your information for their own purposes. For example, our marketing or advertising providers may use cookies and similar technology to link information they collect about you from your various devices so that content you see on one device can result in relevant advertising and content displayed on another device. Or, that may combine information they collect about you from various websites and applications, owned and operated by different organizations, to understand your online activities over time. This tracking often enables such providers to offer digital services to us and others.
The types of cookies used on our site can generally be put into one of the following categories: strictly necessary; analytics; functionality; advertising; and social media.
- Strictly Necessary Cookies. These cookies are essential to make our websites and Platform work. They enable you to move around the websites and Platform and use their features. Without these cookies, certain features of our websites and Platform may not be available or you may be unable to access certain areas of the websites or Platform.
- Analytics Cookies. These allow us to gather information to recognize and count the number of visitors and to see how visitors move around the websites and Platform. This helps us to improve the way the websites and Platform work, for example, by ensuring that users are finding what they are looking for easily.
- Functionality Cookies. These cookies allow us to recognize you, tailor our websites and Platform, and provide enhanced features and personalized content. For example, these cookies can be used to remember your IP address, language choice, country selection, and requested services.
- Advertising Cookies. These cookies are used to deliver digital advertisements, including targeted ads that are more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They remember that you have visited a website and they may be used to track you on other websites. This information is gathered by advertising partners who share aggregated insights with us.
- Social Media Cookies. In order to enhance your internet experience and to make the sharing of content easier, some of the pages on our websites may contain tools or applications that link to third party social media platforms, such as LinkedIn or Vimeo. Depending on your interactions with these links or the services the platforms provide on our websites, the social media platform may set its own cookies on your device.
The length of time a cookie will stay on your browsing device depends on whether it is a "persistent" or "session" cookie. Session cookies will only stay on your device until you stop browsing the website that has set the cookie. Persistent cookies stay on your browsing device after you have finished browsing a particular website, until they are deleted or until they expire.
Please see <<Your Rights and Control of Your Personal Information>> for information on controlling cookies and similar technologies.
The chart below provides information about the third-parties who gather information on our websites and Platform who may use such information for their own purposes.
| Cookie Provider | Our use of the Cookie | To Learn about the Provider's Use of the Cookie | How to Opt-out |
|---|---|---|---|
| Analytics, marketing, audience | How Google uses information from sites that use its services | Google Analytics Opt-out | |
| Marketing and advertising | Meta Privacy Policies | Manage your Facebook Privacy Settings | |
| Vimeo | Video functionality | Vimeo Privacy Policy | Vimeo Privacy Settings |
| Stripe | Payment processing | Stripe Privacy Policy | Stripe Privacy Portal |
| PayPal | Payment Processing | PayPal Privacy Policy | PayPal Privacy Settings |
5. YOUR RIGHTS AND CONTROL OF YOUR PERSONAL INFORMATION
Privacy and data protection laws provide individuals with specific rights regarding their personal information. Depending on the jurisdiction in which you reside you may have some or all of the following rights and choices regarding your information.
- The right to be informed or the right to know. You may have the right to be informed of how we process your information. For example, you may have the right to be informed or to know:
- The categories of personal information we collect and process about you.
- The categories of sources for the personal information we collect and process about you.
- The purposes for collecting or processing that personal information.
- The categories of personal information shared or disclosed to third parties, the categories of those third parties, as well as the purposes of such sharing or disclosure.
- If we sell or share your information. As described above, when we enable advertising, marketing, and analytics providers to collect information on our website or the Platform, such activity may be considered a 'sale' or a ‘sharing’ of your personal information.
You can exercise your rights, as well as make choices regarding Trakking's collection and processing of your information through various methods and tools. For example, you can:
- Contact us. Please send us a message at support@trakking.com to exercise your rights.
- Platform features. When you log into your account, you may edit your information, change your password, or implement two-factor authentication.
- Use browser controls. Most browsers provide settings to control your interactions with cookies, which will impact the information processed by cookies on our digital properties. Please refer to your browser for information on how to access these settings. Your settings may impact your experience with our websites and Platform and the functionality available to you.
- Unsubscribe. With each marketing communication, you will be given the opportunity to opt-out of receiving future marketing notices. You may also opt-out of receiving future marketing notices by contacting us at support@trakking.com. If you request that we not contact you for marketing purposes (either by using the unsubscribe mechanism or by sending us an email), we reserve the right to contact you for non-marketing purposes.
You, or someone legally authorized to act on your behalf, may make a request to exercise your rights related to your personal information. We may ask that you:
- Provide sufficient information that allows us to reasonably verify you or your authorized representative's authority to act on your behalf. Where possible, we will attempt to verify your identity by only using we have previously collected from you, such as an e-mail address. DO NOT SEND US SENSITIVE PERSONAL INFORMATION, such as a social security number or picture of photo ID, in your initial request to exercise any rights.
- Describe your request with sufficient detail that allows us to properly understand, evaluate, and respond to it.
We cannot respond to your request or provide you with personal information if we cannot verify your identity or authority to make the request and/or confirm the personal information relates to you.
We will confirm receipt of any request to exercise your rights within ten (10) days of receipt and will endeavor to respond to a verifiable request within thirty (30) days of its receipt. If we require more time, we will inform you of the reason and extension period in writing.
We will deliver our written response by mail or electronically, at your option.
The response we provide will also explain the reasons we cannot comply with a request, if applicable. For data portability requests, we will select a format to provide your personally information that is readily useable and should allow you to transmit the information from one entity to another entity without hindrance.
We do not charge a fee to process or respond to your verifiable consumer request unless it is excessive, repetitive, or manifestly unfounded. If we determine that the request warrants a fee, we will tell you why we made that decision and provide you with a cost estimate before completing your request.
If you wish to exercise one of these rights, please contact us using the contact details below.
Upon request, Trakking will provide you with information about whether we hold any of your personal information. You may access, correct, or request deletion of your personal information by contacting us at support@trakking.com. We will respond to your request within a reasonable timeframe.
6. LINKS TO OTHER WEBSITES, SERVICES, AND SOCIAL MEDIA PLATFORMS
Our websites and the Platform may include links to other websites, services , and social media platforms, such as Facebook, LinkedIn, and YouTube, which are owned and operated by third parties. The personal information such third parties collect and process are subject to each third party's respective privacy policy and terms. We do not accept any responsibility or liability for third parties or their websites, including their content, practices, or privacy policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and disclose personal information and other data.
7. RETENTION AND STORAGE
We consider the following factors when determining how long we retain and store your information:
- Our legal and contractual obligations,
- Our professional and ethical responsibilities,
- The purpose for which your information was collected or processed,
- Your requests to delete the information,
- Retention periods in applicable laws and regulation, and
- Our legitimate business purposes. We may retain your data to the extent it is necessary to prevent fraudulent activity, to protect ourselves against liability, and to allow us to enforce our contractual or other rights and to pursue available remedies and limit any damages we might sustain.
Trakking stores personal information in Canada, the United States, and in other countries or regions where we (or our service providers) do business. We take steps to process the data that we collect in accordance with this Policy's provisions and the requirements of applicable law, including those related to the cross-border data transfers.
8. SECURITY
We implement a variety of administrative, technical, and physical security measures designed to maintain the confidentiality, integrity, and security of your personal information. Unfortunately, no electronic network or methods of transmitting data over the Internet can be guaranteed to be 100% secure. As a result, we cannot guarantee the confidentiality, integrity, and security of the personal information we process.
9. CHILDREN PRIVACY
We do not knowingly collect or solicit any information from anyone under the age of 16. In the event that we learn that we have inadvertently collected personal information from a child under age 16, we will delete that information as quickly as possible. If you believe that we might have any information from a child under 16, please contact us using the contact details listed below at the end of this Policy.
10. UPDATES
We may revise this Policy at any time to enhance transparency. We may also update the Policy, as necessary or as useful, in response to (1) changes in applicable laws, regulations, or standards (2) changes to our processing of personal information or (3) changes to our business operations. For example, we may modify the Policy if a new applicable law requires additional notices or if we intend to collect new categories of personal information. We will post any revised Policy here and provide a “Last Updated” date at the top of this Policy. In some cases, we might provide you with additional notice (such as by adding a statement to our homepage). We encourage you to review this Policy regularly to stay informed about our processing of personal information, your rights, and your choices.
11. CONTACT US.
If you have any questions or concerns about our Policy or if you want to exercise your rights, please send an email to support@trakking.com or write to as follows:
TSC Trakking Software Corporation
1085 Howe Street
Vancouver, BC V6Z 1B1 Canada